Privacy Policy

1. Data controller

The data controller is Nicholas Peter Haddock, trading as Nick Haddock Lock & Safe Engineers, 19 Rooks View, Bobbing, Sittingbourne, Kent, ME9 8GB, United Kingdom. Contact: [email protected] or +44 1795 555011.

2. What we collect

• Enquiry data: name, telephone number, e-mail address, service address, photographs of the safe or lock you send us, and a description of the fault.
• Identity and entitlement data: photo ID and proof of address or authority, required before any safe is opened.
• Job records: make, model and serial number of the safe, work carried out, parts fitted, and engineer notes.
• Financial data: invoice details and payment references. Card details are processed by our payment provider and are never stored by us.
• Technical data: IP address, device and browser type, pages viewed and referring website, collected only where you accept analytics cookies.

We do not record safe combinations, key codes or details of contents beyond what is strictly necessary to complete the work and, where relevant, to evidence what was handed back to you.

3. Why we use it, and our lawful basis

• Contract: to quote for, arrange and carry out safe opening, repair, servicing and restoration work, and to invoice for it.
• Legal obligation: to keep accounting records (6 years) and to verify lawful entitlement before opening a locked container.
• Legitimate interests: to keep job history so future servicing is safe and accurate, to prevent fraud and misuse of our services, and to defend claims.
• Consent: analytics cookies, and any marketing e-mail you opt in to. You may withdraw consent at any time.

4. Sharing

We share data only where necessary: with lock and safe manufacturers when ordering parts or codes; with our accountant; with our payment provider; with insurers or loss adjusters where you ask us to report to them; and with the police or other authorities where we are legally required to do so. We never sell personal data.

5. International transfers

Data is held in the United Kingdom and the European Economic Area. Where a supplier processes data outside these areas, the transfer is protected by the UK International Data Transfer Addendum or equivalent safeguards.

6. Retention

• Unsuccessful enquiries: 12 months.
• Job records and safe details: 6 years after the last work carried out.
• Accounting and tax records: 6 complete financial years.
• Identity documents: 12 months, then securely destroyed.

7. Your rights

You have the right to access your data, to have inaccurate data corrected, to erasure or restriction where applicable, to object to processing based on legitimate interests, to data portability, and to withdraw consent. Requests are answered within one calendar month at no charge. Write to [email protected].

8. Complaints

If you are unhappy with how your data has been handled, contact us first. You may also complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113, ico.org.uk.

9. Security

Job records are held in access-controlled, password-protected systems with encrypted backups. Paper records are kept in a locked cabinet at the business address. Access is limited to Nick Haddock and, where required, our accountant.