Privacy Policy

Last updated: 1 January 2026

Who we are

BigNomad Trading Ltd ("BigNomad", "we", "us") is the data controller responsible for your personal data when you visit bignomad.com or purchase our products.

BigNomad Trading Ltd, a private limited company registered in England and Wales under company number 14782301, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. VAT registration number: GB 412 9876 33.

Information we collect

• Identity data: name, billing/shipping address.
• Contact data: email address and telephone number.
• Transaction data: details of products you have purchased and payment confirmations (we do not store card numbers).
• Technical data: IP address, browser type, device identifiers, time zone setting.
• Usage data: how you interact with our website, pages visited, referring URLs.

Legal basis for processing

We process your personal data on the lawful bases set out in Article 6 of the UK GDPR: performance of a contract (to fulfil your order), legitimate interests (to operate and improve our website), legal obligation (to comply with tax and consumer law) and, where required, your consent (for marketing communications and non-essential cookies).

How long we keep it

Order and tax records are retained for 6 years to comply with HMRC requirements. Marketing data is retained until you unsubscribe. Website analytics data is retained for 14 months.

Your rights

Under the UK GDPR and the Data Protection Act 2018 you have the right to access, rectify, erase, restrict, port and object to processing of your personal data. To exercise any right, email [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

Sharing of data

We share personal data only with service providers necessary for order fulfilment: our payment processor (Stripe Payments UK Ltd), our delivery partners (Royal Mail and DPD UK), our IT and hosting providers, and HMRC where legally required. We never sell personal data.

Contact

For privacy enquiries: [email protected].

Email: [email protected]
Customer support: [email protected]
Telephone: +44 (0) 20 4525 7188 (Mon–Fri, 9:00–17:30 GMT)
Postal address: BigNomad Trading Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

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